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Reviews

The Reviews page gathers your guest reviews from Google, Pitchup and Airbnb into one place, then goes further: AI reads every review, rates its sentiment, summarises it, and tells you what to fix next. Subtitle says it all: Track and analyze guest reviews from all sources.

Header at a glance​

Chips at the top show the totals: {n} reviews, the average rating (star icon) and the overall sentiment — Positive, Neutral or Negative. Two charts sit below: the Sentiment Trend (month by month) and Sentiment by Topic.

Bringing reviews in​

Reviews arrive from three sources; there's no need to chase guests with review-request emails — this page ingests what your real guests already said:

  • Sync Google Reviews — pulls your Google reviews via the Places API. First, press the settings gear and set your Google Place ID (the dialog explains where to find it); after that Google reviews also sync automatically every Monday at 6 AM.
  • Sync Pitchup Reviews — parses the Pitchup review notification emails already arriving in your connected inbox.
  • Sync Airbnb Reviews — same, from Airbnb review emails.

Each sync tells you what it found ("Synced {n} new reviews — {total} total from Google").

Reading the reviews​

Each review card shows the guest's name, the source chip (Google / Pitchup / Airbnb), the star rating, the date, a sentiment chip (positive / neutral / negative), an italic one-line AI summary, and the review text itself (long reviews truncate with see more). The From date filter narrows the list to recent history.

AI Insights​

Press Analyze (or Re-analyze once insights exist). The AI then reads every review and produces the AI Insights panel:

  • a summary paragraph of your guest experience
  • Strengths — what guests consistently praise
  • Areas for Improvement — what they don't
  • Highest Impact Focus Areas — the specific things worth fixing, each with mention counts, the potential star gain ("+0.4★") and a recommended action

This is the part that turns a page of stars into next weekend's to-do list: fix the two highest-impact areas and watch the average climb.

tip

Run Re-analyze after each sync — insights don't refresh on their own.

A monthly ritual​

  1. Monday — Google reviews sync themselves (a quick Sync Google Reviews any time works too).
  2. Month end — Sync Pitchup Reviews and Sync Airbnb Reviews, then Re-analyze.
  3. Read the Highest Impact Focus Areas; add the fixes to Tasks.