Welcome to BookingFlow
BookingFlow is the all-in-one management platform for caravan parks, campsites and holiday parks. It brings your bookings, calendar, pitch map, pricing, guest communications, ownership paperwork and accounts together in one app — so you spend your time running your park, not juggling spreadsheets.
What BookingFlow does
- Take and manage bookings from your own booking portal, Pitchup, Airbnb, voice assistants, or added manually
- See your day at a glance — arrivals, departures, occupancy, revenue and what needs your attention next
- Price and allocate every accommodation type, day by day, with a batch wizard for seasons and periods
- Assign guests to pitches on a visual map of your park
- Communicate with guests from a shared inbox, with AI-drafted replies
- Bill electricity with meter readings and Xero invoices
- Reconcile payments — Stripe payouts become Xero draft invoices in a click
- Manage ownership — static caravan stock, owners, and licence agreements generated from your own PDF template
- Automate with AI agents that do the reading for free and only write with your approval
How this guide is organised
| Section | What it covers |
|---|---|
| Getting Started | Your first run: setup wizard, importing data, finding your way around |
| Core Concepts | Accommodation types, the booking lifecycle, notifications |
| Daily Operations | Dashboard, calendar, bookings, check-in and check-out, tasks |
| Rates & Allocation | Pricing and availability, the batch wizard, pricing tips |
| Park Setup | Pitch management, the pitch map, meter readings, your booking portal |
| Communications | Guest inbox, email setup, documents, reviews |
| Finance | Reconciliation, Xero accounting, AI reports |
| Integrations | Pitchup, Airbnb, Asana, Google Calendar |
| Ownership | Owners register, caravan stock, the marketplace, licence agreements |
| AI & Automation | AI agents, the voice assistant, BookingFlow AI |
| Your Booking Portal | Setting up your portal and what guests experience |
| Account | Account details, plans and billing |
| Developer | The Operations API — for builders and AI assistants |
| Support | Getting help and fixing common problems |
Just getting started?
The setup wizard takes most parks under ten minutes. You can import your existing bookings from a spreadsheet as part of setup.
What's new?
BookingFlow ships improvements continuously — AI-drafted email replies, AI reports you can ask in plain English, agent automation, and the Operations API for developers. The About page (Account → About) in the app shows exactly which version you are running.